Roku Reviews
Roku has an overall rating of 4.5 based on 24 reviews. Customer feedback on Roku is mixed: Roku reviewers highlight positive aspects like user-friendly interface, wide range of channels, affordable pricing, and excellent streaming quality, which strongly appeal to streaming enthusiasts, budget-conscious consumers, and families looking for entertainment options. However, Roku is often criticized for its limited customer support, occasional connectivity issues, lack of advanced features, and device compatibility concerns.
24 reviews
5 Stars
13
4 Stars
8
3 Stars
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2 Stars
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1 Star
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How would you rate Roku?
All Roku Reviews (24)
Eleanor.wehausen
May 27, 2026
"WiFi works well most days, I think?"
Most days the WiFi works fine for me. It does drop every now and then, but it reconnects fast, so I’m guessing that’s normal?
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jane-Zeigler
May 19, 2026
"The remote works just fine, honestly"
I got my roku mostly because I wanted streaming to be simple, and the remote has been great every time I use it. I know some people like to complain about little things, but I really haven’t had any issues. The buttons respond quickly, there’s no annoying lag, and everyone in my house can figure it out without needing a whole lesson. I actually like the shortcut buttons too. So far, I don’t have any complaints.
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CRAIN
May 13, 2026
"Pretty easy to log in overall"
I went to Roku to get into my account and check my devices, and honestly... it was straightforward. The login worked fine, and the code came through quickly. It did take me a minute to figure out where the account settings were, but it wasn’t a big hassle or anything. The site loaded okay on my phone too. I’d give it 4 stars because it could be a little more simple, but overall... getting access was easy.
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hello_tina890
May 05, 2026
"My Roku stopped connecting to Wi-Fi after an..."
My Roku stopped connecting to Wi-Fi after an update, so I reached out through Roku for help. The first response took longer than I expected, and I felt a little dismissed at the start, like it was just a basic user error instead of an actual issue.
Once I finally got connected with someone, they were polite and walked me through a reset and a few settings changes. It took about 20 minutes, but my Roku was working again after that. The support ended up being solid, I just wish the beginning felt a little more attentive
Once I finally got connected with someone, they were polite and walked me through a reset and a few settings changes. It took about 20 minutes, but my Roku was working again after that. The support ended up being solid, I just wish the beginning felt a little more attentive
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monicarost1070
April 28, 2026
"I use my Roku pretty much most..."
I use my Roku pretty much most nights, the ads don’t really bug me :). They’re on the home screen, sure, but they don’t feel like they’re taking over everything.
Compared to some other streaming devices and apps, the amount of ads feels reasonable. I can still get to my apps quickly without being forced to sit through random clips all the time.
So yeah, it’s 5 stars from me! Simple to use, works well, and while the ads are there, they’re not annoying enough to be a problem.
Compared to some other streaming devices and apps, the amount of ads feels reasonable. I can still get to my apps quickly without being forced to sit through random clips all the time.
So yeah, it’s 5 stars from me! Simple to use, works well, and while the ads are there, they’re not annoying enough to be a problem.
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michael_Murray74
April 17, 2026
"Roku app works well for me"
I use this when the regular remote disappears, which happens way too often. It’s easy enough to use, and that little thing comes in handy when I can’t find the other one.
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marcia.Craig
April 17, 2026
"Got help really fast!!"
I reached out to support and they got back to me quickly!! Super glad I didn’t have to wait long
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joseph.Davidson
April 16, 2026
"Still going strong after years"
I’ve had my Roku for about 3 years now and it really still works like it did on day one. It’s been dropped a few times and moved between rooms a lot, but I haven’t had any issues with it. The remote is a little scratched up, but it still works fine. I’m really happy with how well it’s held up.
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JudyBarton_42
April 09, 2026
"Overall, it’s been good and..."
Overall, it’s been good and the updates do help. I just get a little nervous every time one rolls out because I don’t want to feel like I’m being tricked into installing something that ends up breaking my apps. Most of the time it’s fine, but every now and then a bug pops up and makes me regret updating so quickly.
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amanda1980
March 25, 2026
"Solid little box for the money"
It does what I need it to do and didn’t cost much, so what’s not to like? For the price, I really can’t complain.
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ClairKillion_40
March 17, 2026
"Reminds me of finally getting a smooth TV night"
It loads really fast on my TV, and I haven’t had any buffering so far. it feels like a relief because I still remember how frustrating it used to be when shows would freeze right at the best part. So far, this has been a really smooth experience.
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jean-Collazo
March 16, 2026
"I noticed a weird charge on..."
I noticed a weird charge on my subscription i wasn’t just going to ignore it because even small charges add up. I reached out to support, and to their credit, they got it sorted by the next day. It was still frustrating to have to deal with in the first place, but once it was fixed, my Roku worked fine and I didn’t have any other issues.
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josephconnelly6040
February 11, 2026
"I checked through my Roku account settings and..."
I checked through my Roku account settings and everything was straightforward. The privacy options were easy to understand, and updating password/sign-in stuff felt simple. Overall, it’s been a smooth experience with no weird issues so far
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patti1972
February 04, 2026
"I had to return my Roku, and..."
I had to return my Roku, and the process was smooth for the most part. The refund took a few days longer than I thought it would, I think, but support did respond when I reached out and everything ended up getting sorted out fine
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LAI
January 26, 2026
"I’m frustrated and uneasy about..."
I’m frustrated and uneasy about seeing charges I didn’t authorize, so I can’t really give this a glowing review right now.
If this happened to me, I’d want Roku to clearly explain what the charge was for and get it fixed quickly, because nobody wants to deal with that kind of surprise on their account.
If it gets refunded or properly sorted out, I’d feel a lot better about leaving a fair review based on how support handled the situation.
If this happened to me, I’d want Roku to clearly explain what the charge was for and get it fixed quickly, because nobody wants to deal with that kind of surprise on their account.
If it gets refunded or properly sorted out, I’d feel a lot better about leaving a fair review based on how support handled the situation.
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william1970
January 26, 2026
"The menus are simple and quick..."
The menus are simple and quick to use, which is nice because apparently that’s not a given everywhere. I didn’t have to waste time figuring out where things were, so that was a pleasant change.
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BEEM
January 11, 2026
"Easy order, smoother than most"
I ordered a Roku stick from roku.com, and it was a painless experience. Compared to some other electronics sites where I feel like I’m clicking through a maze, this was straightforward. The site loaded quickly, checkout was simple, and I found the Roku stick I wanted without having to hunt around too much.
The confirmation email came through fast, and the shipping updates were easy to follow. The price was about what I expected, maybe even a little better than what I’d seen elsewhere at the time. Overall, no hassle and no surprises, which is really all I wanted
The confirmation email came through fast, and the shipping updates were easy to follow. The price was about what I expected, maybe even a little better than what I’d seen elsewhere at the time. Overall, no hassle and no surprises, which is really all I wanted
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ada1983
January 08, 2026
"Really impressed so far"
I wasn’t expecting to be this happy with it, but the picture looks super clear on my TV and the sound actually surprised me. I went from being a little skeptical to excited once everything was set up. And thankfully, setup was easy too, which was a relief. No complaints so far.
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hello_charles192
January 07, 2026
"Setup was easy overall"
Activation was simple and everything went smoothly. It did take a little longer than I thought it would, but it wasn’t a big deal, if that makes sense
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Daron_shaw71
December 23, 2025
"Search Could Be Better, But Sure"
Roku is fine overall, I guess, but trying to actually find something to watch can be way more annoying than it needs to be. The search results throw free stuff, paid stuff, and random channels together like that’s somehow helpful. Sometimes I know for a fact a show is on an app I already have, but Roku still decides to show me a bunch of other options first, which is great if you enjoy wasting time. The discovery pages also seem to recycle the same suggestions over and over. It’s not terrible, but it’s definitely not as useful as it acts like it is.
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Roku Q&A
My roku 3 device is defective and roku will not replace it. the device only comes with a 60 day warranty. bad customer service. don't use them.
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The icons are all grayed out. i cannot fix this. netflix told me to refresh the program. tell me how to fix this.
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My roku 3 device is defective and roku will not replace it. the device only comes with a 60 day warranty. bad customer service. don't use them.
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I can not get this new dumb smart tv to work because you keep giving instructions in language i do not understand. rule #1 never let an engineer do in
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Why are your vintage cartoon channels so poverty stricken? you call 3 cartoons 1000? get real. they suck.
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